Every GB-licensed operator regulated by the UK Gambling Commission is required to provide a full set of responsible gambling tools. These are not optional features - they are mandatory controls that every account holder can use at any time, without needing to contact support first.
The tools range from soft spending controls, such as deposit and loss limits, through to session management, cooling-off periods, and full self-exclusion. Self-exclusion runs for a minimum of six months and cannot be reversed during that period. Reducing a limit takes effect immediately; requesting an increase is subject to a cooling-off delay before it applies.
The UK Gambling Commission mandates that all licensed operators offer the following controls. Each one can be activated from the responsible gambling area of your account without requiring any approval process.
All of these tools are available because UKGC licensing requires them. To find them, go to the responsible gambling section within your account settings. The exact label may vary, but the section is typically accessible from the main account menu.
Deposit limits, loss limits, and session time limits each work on the same asymmetric principle: any reduction you make takes effect immediately, while any request to increase a limit is subject to a cooling-off period before it comes into force. This is a confirmed UKGC requirement, not a brand-specific policy.
You can set limits at a daily, weekly, or monthly level. Once a limit is active, it applies to all deposits or losses within that time window regardless of the payment method used. If you reach your limit, further deposits or play are blocked until the period resets or a new limit takes effect.
To set or change a limit:
If you set a limit too low by mistake, you can request an increase, but you will need to wait for the delay to pass before it takes effect. There is no way to bypass this delay - it exists specifically to prevent impulsive decisions from overriding a limit you set when thinking clearly.
A reality check is a notification that appears during active play to show you how long you have been in your current session. It is a UKGC requirement and is distinct from a session time limit. A reality check is informational - it prompts you to reflect and decide whether to continue. A session time limit is a hard stop that ends the session when the set duration is reached.
Both tools serve different purposes. Reality checks work well as a low-friction reminder during play. Session time limits are more appropriate if you want a firm boundary that does not rely on you acting on a notification. The exact interval options for reality checks are set within the account; check the responsible gambling section for the available settings.
Self-exclusion closes your account to play for a minimum of six months. Once activated, it cannot be reversed during the exclusion period. This is a UKGC requirement, not a discretionary policy, and applies regardless of how the request is made.
When self-exclusion is active, the following are blocked:
If you have a balance remaining when you self-exclude, contact the support team to arrange withdrawal of those funds. Any active bonus will typically be forfeited on exclusion. For the exact process around balance handling and re-opening after the exclusion period ends, the support team can confirm the current steps - the process is not confirmed in detail from official sources at this time.
Self-exclusion with this operator covers only this brand. If you want to block access across all UKGC-licensed operators at once, you need to register with GAMSTOP separately.
GAMSTOP is the national self-exclusion scheme for Great Britain. All operators holding a UKGC licence are required to be integrated with it. Registering with GAMSTOP at gamstop.co.uk means your exclusion applies simultaneously to every UKGC-licensed gambling site and app, not just one operator.
The scope difference between operator self-exclusion and GAMSTOP is significant:
If your goal is to stop gambling across all licensed UK sites, GAMSTOP is the more effective route. Registration is free and takes effect quickly. You can register directly at gamstop.co.uk. Once registered, any attempt to access a GAMSTOP-integrated site will be blocked for the duration you selected.
A cooling-off period, sometimes called a take-a-break option, is a temporary suspension of your account that sits between a limit and full self-exclusion. The UKGC requires operators to offer this option. During a cooling-off period, your account is suspended for the chosen duration and you cannot deposit or play.
The key difference from self-exclusion is duration and reversibility. A cooling-off period is designed for a short pause - the exact duration options available are set within the account and are not confirmed here, so check the responsible gambling section for the choices offered. Self-exclusion, by contrast, commits you to a minimum of six months with no option to reverse it early.
If you are uncertain whether you need a short break or a longer exclusion, a cooling-off period lets you step back without the permanence of a six-month commitment. If you find yourself wanting to return before the cooling-off ends, that may be a signal that a longer exclusion is more appropriate.
UKGC-licensed operators are required to signpost independent support organisations. These organisations are not affiliated with any operator and offer free, confidential help. If you are concerned about your gambling or someone else's, any of the following can help:
GambleAware and GamCare both operate independently of gambling operators. Their services are available to players and to family members or friends who are worried about someone else. You do not need to be in crisis to contact them - early conversations are encouraged.
Gambling by anyone under 18 is illegal in Great Britain. Under UKGC rules in force since May 2019, age must be verified before a player can gamble - no play is permitted until the age check has been passed. This applies at registration and is enforced before any real-money activity begins.
If you share a device with a minor, consider using parental control software to restrict access to gambling sites. If you believe a minor has accessed a gambling account, contact the support team immediately. The operator is required to investigate and take appropriate action under UKGC Social Responsibility obligations.
All responsible gambling tools are accessible directly from your account without needing to contact support. The exact label for the section is not confirmed here, but it is typically found within the main account or settings menu under a responsible gambling or player protection heading.
General steps to access the tools:
If you cannot locate the tools in your account, contact our support team directly and they can guide you to the correct section or apply a limit on your behalf.
If you need to stop gambling immediately, the fastest path is to self-exclude and register with GAMSTOP in the same session. Self-exclusion blocks your account at this operator; GAMSTOP blocks access across all UKGC-licensed operators. Both can be done within minutes.
For account closure or any issues with accessing the self-exclusion tool, see the account closure terms or contact support directly. You do not need to explain your reasons to use any of these tools - they are available on request.
Log in to your account and navigate to the responsible gambling section within your account settings. Select the deposit limit option and choose whether you want a daily, weekly, or monthly limit. Enter the amount and confirm. The limit takes effect immediately.
Go to the responsible gambling section of your account, select your current deposit limit, and enter a lower value. Any reduction takes effect immediately under UKGC rules - you do not need to wait for a cooling-off period.
Submit an increase request through the responsible gambling section of your account. Unlike a reduction, an increase does not apply straight away - it is subject to a cooling-off period before it comes into force. This delay is a UKGC requirement.
The UK Gambling Commission requires that any increase to a deposit limit is subject to a cooling-off delay. This prevents a limit set during a moment of clear thinking from being immediately overridden by an impulsive decision. The delay is mandatory for all UKGC-licensed operators.
Access the responsible gambling section of your account and select the loss limit option. You can set a daily, weekly, or monthly cap on net losses. As with deposit limits, a reduction takes effect immediately while an increase requires a cooling-off period.
In the responsible gambling section of your account, select the session time limit option and enter your preferred maximum session duration. When you reach that limit during play, your session will end. A reduction applies immediately; an increase is subject to a delay.
A reality check is a notification that appears during active play to show you how long you have been gambling in the current session. It is a UKGC requirement. Unlike a session time limit, it does not end your session automatically - it prompts you to decide whether to continue. You can set the interval for these notifications in the responsible gambling section of your account.
A cooling-off or take-a-break option is available in the responsible gambling section of your account. During the chosen period your account is suspended and you cannot deposit or play. Check the account settings for the available duration options, as exact choices are not confirmed here.
Go to the responsible gambling section of your account and select the self-exclusion option. Confirm your request to activate it. Self-exclusion blocks account access, deposits, and marketing communications for the duration of the exclusion. It cannot be reversed during the active period.
The minimum self-exclusion period is six months. This is set by the UK Gambling Commission and applies to all UKGC-licensed operators. You cannot request early re-opening during this period.
Your account is closed to login and play. Deposits are blocked, and you will not receive marketing communications. If you have a remaining balance, contact the support team to arrange withdrawal of those funds before or after the exclusion is applied.
You may be able to request re-opening after the minimum six-month period has passed. The exact process for reopening is not confirmed in detail here - contact the support team at the end of your exclusion period for the current steps required.
GAMSTOP is the national self-exclusion scheme for Great Britain. Registering at gamstop.co.uk blocks your access to all gambling sites and apps that hold a UKGC licence, not just one operator. All UKGC licensees are required to be integrated with GAMSTOP.
Visit gamstop.co.uk and complete the registration form with your name, date of birth, email address, and postal address. Once registered, the exclusion is applied across all UKGC-licensed operators. Registration is free.
GambleAware at begambleaware.org offers free information, advice, and referrals to treatment services. GamCare at gamcare.org.uk provides free counselling and a national helpline. Both are independent of gambling operators and available to players and to people concerned about someone else.
Under UKGC rules in force since May 2019, age must be verified before any real-money gambling is permitted. No play is allowed until the age check has been passed at registration. Players must be 18 or over to hold an account.
A cooling-off period is a temporary suspension of your account for a shorter duration; it is designed as a pause rather than a long-term block. Self-exclusion commits your account to a minimum of six months with no option to reverse it early. If you are unsure which to use, a cooling-off period is the lower-commitment starting point, but if you find yourself wanting to return before it ends, a longer self-exclusion may be more appropriate.
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