Under UK Gambling Commission rules in place since May 2019, your age and identity must be confirmed before you can gamble. This is not a discretionary step - it is a legal requirement that applies to every account. Until the check is passed, withdrawals are blocked and certain account functions remain restricted.
The identity check (KYC) at Britsino App covers three document categories: proof of identity, proof of address, and in some cases payment method verification. Knowing which documents to prepare before you start the upload avoids the most common delays.
Most standard checks are processed within a working day or two. If your account is flagged for enhanced review, the process takes longer and may involve additional documentation. The sections below cover every stage from trigger to approval.
There are three main points at which you will be asked to verify your account. The first is at or immediately after registration: UKGC rules require age to be confirmed before any real-money play begins. If your age cannot be confirmed automatically, you will be prompted to submit documents before you can deposit or access the game lobby.
The second trigger is your first withdrawal request. Even if you passed an initial age check at signup, a full identity and address verification is required before any funds can be released. Submitting your documents in advance - before you request a withdrawal - avoids a delay at the point you want to cash out.
The third trigger is a deposit threshold. When cumulative deposits reach a certain level, the UKGC's consumer protection framework may require the operator to carry out additional checks. The exact threshold is not published; if you reach it, you will receive a notification in your account.
Completing your verification as soon as your account is open removes the risk of a withdrawal being held while documents are reviewed.
Documents fall into distinct categories. For proof of identity, accepted options include a valid passport, a UK driving licence, or a national identity card. For proof of address, a utility bill or bank statement is standard - but it must be dated within the last three months. A document outside that window will be rejected regardless of its other details.
All documents must be clear, unexpired, and show details that match exactly what you entered at registration. Accepted file formats are JPG, PNG, and PDF. Check the maximum file size shown in the upload area before submitting; an oversized file is a common and easily avoided rejection reason.
| Document category | Accepted examples |
|---|---|
| Proof of identity | Passport, UK driving licence, national identity card |
| Proof of address | Utility bill or bank statement dated within 3 months |
| Payment method verification | Photo of debit card (showing name and last 4 digits), e-wallet screenshot |
| Source of funds | Bank statement, payslip, or other income evidence |
Source of funds is a separate request, not part of the standard upload. It is triggered at higher deposit or withdrawal thresholds and may arrive as a distinct notification after your standard documents have already been approved. A recent bank statement or payslip is the most commonly accepted form of evidence.
The upload area is located within your account dashboard, typically under a verification or documents section. The exact label may vary; if you cannot locate it immediately, look for an identity or documents option within your account settings. The process itself is straightforward once you are in the right area.
Once submitted, you do not need to take any further action unless you receive a rejection notice or a request for additional information. Check your account and registered email address for status updates.
After submitting your documents, the verification section of your account will show one of five status labels. Each has a specific meaning and, in some cases, a required action on your part.
| Status | What it means | Action required |
|---|---|---|
| Pending | Documents received; review not yet started | None - wait for update |
| Under review | Documents being assessed by the verification team | None - wait for outcome |
| Approved | Verification complete; all restrictions lifted | None - account fully active |
| Rejected | One or more documents did not meet requirements | Review the rejection reason and resubmit |
| Additional information required | Specific extra documents or clarification needed | Respond to the request; do not resubmit from scratch |
Withdrawals remain blocked under any status other than approved. A status of "additional information required" is not a rejection - it means the team needs something specific before they can proceed. Respond to that request rather than resubmitting your original documents again.
Rejections almost always fall into one of five categories. Each has a direct fix, and resubmission goes through the same upload path you used originally. The rejection notice in your account or email will usually indicate which category applies.
| Rejection reason | How to fix it |
|---|---|
| Blurry or cropped image | Retake the photo or scan in good lighting; ensure all four corners of the document are visible |
| Expired document | Submit a current, in-date document; expired passports and licences are not accepted |
| Name does not match account | Check that the name on the document matches exactly what you entered at registration; contact support if there is a genuine discrepancy |
| Address does not match account | Submit a document showing your registered address; if you have moved, update your account details first |
| Wrong file format or oversized file | Convert to JPG, PNG, or PDF and reduce file size if needed before resubmitting |
Resubmission uses the same upload path as the original submission. If a name or address mismatch cannot be resolved by resubmitting a different document - for example, if your legal name genuinely differs from what was entered at registration - contact the support team directly rather than attempting repeated resubmissions.
Withdrawals are blocked for any account where verification has not reached approved status. This applies whether your documents are pending, under review, or have been rejected and not yet resubmitted. The UKGC requires identity to be confirmed before funds can be released, and this rule has no exceptions.
In most cases, deposits and game access continue while standard verification is in progress. However, if your account has been flagged for an affordability check or enhanced due diligence, the operator may place a temporary hold on further deposits above a certain level until the review is complete. The exact threshold for this is not published; you will be notified in your account if it applies.
Once your account is approved, you can proceed with the withdrawal process without further delay from the verification side.
Enhanced due diligence (EDD) is a separate, additional review that goes beyond the standard proof of identity and proof of address check. It is triggered either when deposits or withdrawals reach a higher threshold, or when the operator's risk assessment flags an account for closer review. You will receive a notification when EDD is required.
The most common document requested during EDD is evidence of source of funds - that is, where the money you are depositing comes from. A recent bank statement showing regular income is the most widely accepted form. A payslip, a letter from an employer, or evidence of a pension or investment income may also be requested depending on the circumstances.
The exact thresholds that trigger EDD are not published. If you receive an EDD request, check the notification carefully for the specific documents being asked for. Providing the correct documents promptly is the fastest way to resolve the review. If you are unsure what is being asked for, contact support for clarification before submitting anything.
Standard identity checks typically complete within 24 to 72 hours for most accounts, based on industry norms - though the exact timeframe for this brand is not confirmed and may vary. Enhanced due diligence reviews take longer, sometimes several working days, depending on the complexity of the documentation provided.
Before contacting support, check the following:
If your status has not updated after the expected period and none of the above applies, contact the support team with your account email address, the date you submitted your documents, and a note of the current status shown in your account. Live chat is typically the fastest channel for a status update.
Once your account reaches approved status, all standard restrictions are lifted. You can request withdrawals, access the full game lobby, and continue depositing without interruption from the verification process.
If you have a question about a specific account action that verification is affecting - such as a withdrawal that remains on hold after your documents were approved - check the relevant section of your account or reach out through the support channels listed on the support page.
Verification is required at three points: at or before registration (to confirm your age before any play), before your first withdrawal is processed, and when cumulative deposits reach a threshold set under UKGC consumer protection rules. You may also be asked for additional documents if your account is flagged for an enhanced review at any point.
For proof of identity, you need a valid passport, UK driving licence, or national identity card. For proof of address, a utility bill or bank statement dated within the last three months is required. In some cases, payment method verification or source of funds documentation may also be requested separately.
A utility bill or bank statement dated within the last three months and showing your registered address is the standard accepted form. The name and address on the document must match exactly what you entered when you created your account.
Log in to your account, navigate to the verification or documents section within your account dashboard, select the relevant document category, and upload your file. Accepted formats are JPG, PNG, and PDF. Check the file size limit shown on screen before submitting.
The upload area is within your account dashboard, typically under a verification or documents section. The exact label may vary; if you cannot locate it, look for an identity or account settings option within your dashboard menu.
Standard identity checks typically complete within 24 to 72 hours based on industry norms, though the exact timeframe may vary. Enhanced due diligence reviews take longer. Check your account status and registered email for updates; if no update has arrived after the expected period, contact the support team with your submission details.
Your verification section will show one of five statuses: pending (received, not yet reviewed), under review (being assessed), approved (complete, all restrictions lifted), rejected (documents did not meet requirements), or additional information required (a specific extra document or clarification is needed). Only approved status lifts the withdrawal restriction.
The most common rejection reasons are a blurry or cropped image, an expired document, a name that does not match your account registration, an address that does not match, or a file in the wrong format or above the size limit. The rejection notice will usually indicate which issue applies.
Retake the photo or scan in good lighting, ensuring all four corners of the document are clearly visible and the text is sharp. Then resubmit through the same upload path in your account. A PDF scan from a flatbed scanner is often clearer than a phone photograph.
If the name on your identity document differs from what you entered at registration, resubmitting a different document will not resolve the issue. Contact the support team directly to explain the discrepancy; they will advise on the correct steps to update your account details or accept alternative documentation.
Submit a proof of address document that shows your registered address. If you have moved since registering, update your account address first, then submit a document that matches the new address. Both the account record and the document must show the same address before verification can be approved.
Accepted formats are JPG, PNG, and PDF. Check the maximum file size shown in the upload area before submitting; files that exceed the limit will be rejected. If your file is too large, reduce the resolution or compress the PDF before resubmitting.
Yes. After receiving a rejection notice, correct the issue identified and resubmit through the same upload path in your account. There is no penalty for resubmitting; the process simply restarts the review with your corrected document.
No. Withdrawals are blocked until your account reaches approved status. This applies regardless of whether your documents are pending, under review, or have been rejected and not yet resubmitted. Once verification is approved, withdrawal requests can be processed normally.
Enhanced due diligence is an additional review that goes beyond the standard proof of identity and proof of address check. It is triggered when deposits or withdrawals reach a higher threshold, or when the operator's risk assessment flags an account for closer review. You will be notified when it applies, and the notification will specify what documents are needed.
A source of funds request typically accompanies an enhanced due diligence review, triggered at higher deposit or withdrawal thresholds or by a risk assessment. It is a separate request from standard verification and arrives as a distinct notification, even if your standard documents have already been approved.
A recent bank statement showing regular income is the most widely accepted form. A payslip, employer letter, pension statement, or evidence of investment income may also be accepted depending on what is requested. Check the specific notification for the documents being asked for, and contact support if you are unsure what to provide.
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